Ulap provides Ulap customers with a designated architect to help onboard them to the Ulap Data Platform
Ulap Support for the Ulap Data Platform includes Support Portal access, updates and patches to Ulap, and a Designated Architect to help you on your Cloud-Native journey with Ulap.
Support business hours are Monday through Friday excluding US holidays, from 9AM to 6PM. Customers can contact Ulap directly via support portal or via firstname.lastname@example.org
What is a Designated Architect
A designated architect is an Ulap architect that is assigned to support a customer to correctly configure their Ulap account, deploy clusters and applications using the Ulap Data Platform.